Skip to content
Amazon Mexico

Amazon Mexico

www.amazon.com.mx
What is your customer experience with Amazon Mexico?

Amazon Mexico Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Amazon Mexico has 1.9 star rating from 48 reviews; sentiment is mostly negative with frequent delivery and support failures.

Positive Feedback

Orders are often delivered quickly and some customers report good delivery experiences when carriers like DHL or FedEx are used.

Negative Feedback / Risk Areas

  • Recurring Amazon Mexico customer complaints about no reachable customer service and blocked accounts.
  • Many requests for refund due to undelivered or lost packages and slow refund processing.
  • Billing issues including unauthorized charges and Prime membership subscription problems.

Key Takeaways for Future Customers

  • Check recent Amazon Mexico reviews and seller fulfillment before buying.
  • Keep documentation for refunds and billing disputes and expect slow resolution.
  • Avoid relying on auto-ship or sensitive purchases without clear customer service options.
View full overview ›

Media from reviews

Amazon Mexico - Amazon.mx.com
Amazon Mexico - Amazon.mx.com - Image 2Amazon Mexico - Amazon.mx.com - Image 3Amazon Mexico - DevolucionAmazon Mexico - Failing to get a refund on a product the shipper lost in 2024!Amazon Mexico - Just a question, Please!Amazon Mexico - I ordered a printer by accident. It was the same one that was broken from...
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
account customer item mexico refund information charges customer service order money
Filter review
Sort by
Anonymous
map-marker San Francisco, California

Bad product, absolutely no way to contact Amazon Mexico

I bought a set of outdoor speakers that stopped working within about 3 months. I have tried unsuccessfully to contact amazon, the vendor, amazon US and no help is forthcoming. There appears to be no way to contact anyone about this *** product and i am pissed

View full review

User's recommendation: do not buy Victrola speakers from amazon

Anonymous

Amazon.mx.com

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon Mexico - Amazon.mx.com
Amazon Mexico - Amazon.mx.com - Image 2
Amazon Mexico - Amazon.mx.com - Image 3

I ordered two *** *** pads for my 17 year old dog. I paid for these item at oxxo, I was supposed to receive these ite.s o july 18. The items were ever delivered to me. I was not given a second shipment option or a refund option. I am downloading all the evidence. Proving this happened. I will never, ever order another item again from Amazon.mx.

Completely disgusted !

Regards

Jay Belliveau

jaybelliveau0@***.com

727-919-****

View full review

User's recommendation: Don't order from Amazon.mx

Resolved
Maya J Bqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Devolucion

Amazon Mexico - Devolucion
Updated by user Jun 11, 2025

Company fixed the issue and I have been provided with full refund. Just to a while for refund. Jus insist.

Updated by user May 29, 2025

Nothing has developed, can not get in touch with anyone at Amazon. The iPhone cost 299 US currency and I am furious.

Original review May 27, 2025

Hay problem as con mi devolution y no Stan regress do mi dinero. Ya recibieron mi devolution pro no me esta regress do mi dinero.

I purchased the iPhone expecting the PLUS SIZE but it was not and I returned it the day after receiving it.

I only receive a not on my return account there was problems and nothing more.

There is no way to contact the via phone. It was returned and received by Amazon.

View full review
Loss:
$200
Pros:
  • I have never had a problem before this
Cons:
  • Now i am reluctant to purchase in both countries

Preferred solution: Full refund

User's recommendation: Be very careful shopping

Averil S Ocd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Failing to get a refund on a product the shipper lost in 2024!

Amazon Mexico - Failing to get a refund on a product the shipper lost in 2024!
Updated by user Mar 12, 2025

Impossible to get to someone to help at amazon mexico.

Updated by user Mar 01, 2025

Computer generated response referred me to the online account info. They have since deleted that I have ever ordered the item.

I no longer have access to that order.

I made dozens of inquiries to the link they gave. Looks very shady to me.

Original review Feb 24, 2025
On October 2, 2024, I purchased an adjustable bed frame from Amazon Mexico for more than $1300.00 US dollars. After months of using the Amazon account feature online, I was able, with a lot of work, to locate the shipper of the bed.

They informed me that my bed was unrecoverable and they had notified the seller who would issue the refund. I contacted the seller on more than 5 occasions and they have still not replied to me. I need help from Amazon! Living in Mexico, I rely on Amazon for nearly all of my purchases, and I cannot afford to lose this money.

Please contact me as soon as possible with a solution. I have records of the dates, names, and information on my attempts for resolution. Thank you so much.

Averil H. Story.
View full review
Loss:
$1300
Pros:
  • Convenience for someone living in mexico
Cons:
  • Impossible to get a response in english

Preferred solution: Full refund

User's recommendation: Do not buy large items from Amazon.mx unless you can contact them when there is a problem.

Rodney W Hgq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They send me my package but require a code upon delivery. Never got the Code, so I wnet downstairs with a valid passport and they will not give me my package.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I'm pissed. They should give me my purchases which were paid up-front. This type of slow and swivel chair customer service is not fun at all.

View full review

User's recommendation: Service Agents are not empowered to do anything. Beware.

Darshan s Ivp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scamer

Fraud/scammer I had a horrible experience with Amazing Mexico. The resort was not as advertised: dirty rooms, long lines for food, and cheap alcohol.

They charged me an extra $435 upon arrival, even though I had already paid in full. Two weeks later, they charged my card another $960 without reason. I have proof of these charges and will be reporting them.

If you're considering booking with them, cancel immediately! For any information, call me at 604-613-****.

View full review
Loss:
$1400

Preferred solution: Full refund

Darshan s Ivp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Big scam

Updated by user Jun 11, 2025

scamer

Original review May 27, 2025

raud /scamer I had a horrible experience with Amazing Mexico. The resort was not as advertiseddirty rooms, long lines for food, and cheap alcohol.

They charged me an extra $435 upon arrival, even though I had already paid in full. Two weeks later, they charged my card another $960 without reason.

I have proof of these charges and will be reporting them. If youre considering booking with them, cancel immediately!"for any information call me 604613****t

View full review
Sunitha P Iyl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Locked out of my account

I shopped at my Amazon Mexico account, and they charged me, but the items never arrived. Now I am locked out of the account, trying to contact someone...

anyone... from Amazon Mexico customer service.

This has been so frustrating. Now I am locked out of all other Amazon accounts.

View full review
Loss:
$30
Cons:
  • No customer service

Preferred solution: Access to my account!

User's recommendation: DO NOT SHOP ON THIS SITE

David Z Vlh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Facturas de compras

Buenas tardes,

Cuando hago una compra en Amazon.mx y en los detalles de la compra aparece que el artículo se envía desde USA, ¿cómo obtengo una factura/factura de la compra?

Cuando busco ayuda sobre la factura, no me permite contactar directamente con nadie al respecto, por lo que no sé cómo solicitar la factura a través de su página web.

¿Pueden ayudarme, por favor? Tengo tres pedidos por un total de unos 1900 dólares de los que me gustaría recibir factura.

Muchas gracias,

miracleretreatcenter@***.com

View full review

Preferred solution: Me gustaría recibir facturas por compras en Amazon.mx que se originan en Estados Unidos.

William W Sqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They cheat

The item I ordered had free shipping and delivery on the 14th. I placed the order and was charged for delivery, and it arrived on the 17th.

View full review
Pros:
  • Good prices
Cons:
  • There is no customer service

User's recommendation: be aware of this

Joseph Lee W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I've been a faithful customer of Amazon for 2 years, today my package was left on top of the dog house with no prior instructions from me. My dogs destroyed the 2 action figures I purchased.Solution

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

A simple phone call would have resolved this, but the delivery guy had other plans. You guys at Amazon really fooled me; I thought you were a legit company.

My name is Joseph Ware Bonilla. I live in Ensenada, Baja California.

View full review
Loss:
$40

Preferred solution: Full refund

User's recommendation: Fix the problem please!?

Petra F Gxj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

How to cancel deceased husband's Amazon account

I've tried to find out how to cancel my deceased husband's Amazon account on the amazon.mx website. No help there.

I've tried chat (they referred me to the amazon.mx website).

Tried phone (customer rep was impossible to understand). So what do I do now?

View full review

Preferred solution: Answer to my question

sandra g Uhl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Feb 05, 2025

customer of amazon mexico hacked into my usa debit card making purchase charges to my Chase bank account. Could not reach Amazon Mexico. Chase bank blocked my account and returned the false charges.

Original review Feb 01, 2025

My New York Chase business checking account is being hacked by Amazon Mexico. Unknown charges from Mexico since Oct.

2024.

They are still continuing even though Chase closed my debit card yesterday; they said that closing it will stop the charges. Well, it did not!

View full review

User's recommendation: beware

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Ann C Zji

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to get refunds on multiple items that were never delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

In La Paz, Mexico, anytime an item is ordered through Amazon and shipped via one of Amazon's carriers, Estafeta, the product never arrives and Amazon refuses to refund the money until we have talked to the shipper. Estafeta does not answer any emails, so now I have multiple items that I have paid for over a month ago and they never arrived.

Super frustrating. Items they shipped using FedEx or DHL arrive just fine, on time.

View full review
Loss:
$500
Pros:
  • Have a decent inventory
Cons:
  • One of their shippers is not available to contact for refund

Preferred solution: Deliver product or service ordered

User's recommendation: Check to see if it is being shipped by a reputable shipper.

1 comment
Ann C Zji

Amazon was able to put the seller in contact with me so we could push the shipping company. I was finally able to go to the shipping company and pick up my items.

The seller was kind enough to refund any shipping costs.

And they even refunded some gas money for me. Issue has been resolved.

PAUL V Sbg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 26, 2024

I have not heard from them.

Original review Nov 19, 2024
I have been a loyal customer of Amazon globally for many years. Amazon have been a great supplier for the same time - UNTIL NOW.
I received the product on October 5.
It was totally unsuitable as it was unstable.
I applied to return which was approved.
I returned the item via DHL on October 8.
I have had several online chats guaranteeing the refund will be made, but to date it has not happened.
I keep receiving emails requesting further information and a copy of the return receipt which I have sent several times.
Today I received the same request.
I contacted Amazon US today to speak to someone in English but due to limitations she could not assist.
Can someone please attend to this,
There is also a refund required for the return postage charge. When I purchased the item there was no reference to any charges if returned.
View full review
Loss:
$80
Pros:
  • Great delivery usually
Cons:
  • Hard to contact when a problem arises

Preferred solution: Full refund

User's recommendation: Generally Amazon have been first class. But the issue above is driving me crazy and I cannot access someone who can sort it out.

Anonymous
map-marker Playa Del Carmen, Quintana Roo

Not allowing truthful review, no customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

You will never be allowed to leave truthful review of anything sold and shipped by Amazon México. All you will get is not allowed under our review rules.Then of course there is no such thing as customer service good luck trying to contact .

View full review

User's recommendation: Buy originals from original sites…beware of knock offs in Amazon

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article