sandra g Uhl

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Verified Reviewer
| map-marker Lake Peekskill, New York

Fraud

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Updated by user Feb 05, 2025

customer of amazon mexico hacked into my usa debit card making purchase charges to my Chase bank account. Could not reach Amazon Mexico. Chase bank blocked my account and returned the false charges.

Original review Feb 01, 2025

My New York Chase business checking account is being hacked by Amazon Mexico. Unknown charges from Mexico since Oct.

2024.

They are still continuing even though Chase closed my debit card yesterday; they said that closing it will stop the charges. Well, it did not!

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User's recommendation: beware

Ann C Zji

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Verified Reviewer

Unable to get refunds on multiple items that were never delivered

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In La Paz, Mexico, anytime an item is ordered through Amazon and shipped via one of Amazon's carriers, Estafeta, the product never arrives and Amazon refuses to refund the money until we have talked to the shipper. Estafeta does not answer any emails, so now I have multiple items that I have paid for over a month ago and they never arrived.

Super frustrating. Items they shipped using FedEx or DHL arrive just fine, on time.

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Loss:
$500
Pros:
  • Have a decent inventory
Cons:
  • One of their shippers is not available to contact for refund

Preferred solution: Deliver product or service ordered

User's recommendation: Check to see if it is being shipped by a reputable shipper.

PAUL V Sbg

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Product refund

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I have been a loyal customer of Amazon globally for many years. Amazon have been a great supplier for the same time - UNTIL NOW.

I received the product on October 5.

It was totally unsuitable as it was unstable.

I applied to return which was approved.

I returned the item via DHL on October 8.

I have had several online chats guaranteeing the refund will be made, but to date it has not happened.

I keep receiving emails requesting further information and a copy of the return receipt which I have sent several times.

Today I received the same request.

I contacted Amazon US today to speak to someone in English but due to limitations she could not assist.

Can someone please attend to this,

There is also a refund required for the return postage charge. When I purchased the item there was no reference to any charges if returned.

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Loss:
$80
Pros:
  • Great delivery usually
Cons:
  • Hard to contact when a problem arises

Preferred solution: Full refund

User's recommendation: Generally Amazon have been first class. But the issue above is driving me crazy and I cannot access someone who can sort it out.

Anonymous
map-marker Playa Del Carmen, Quintana Roo

Not allowing truthful review, no customer service

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You will never be allowed to leave truthful review of anything sold and shipped by Amazon México. All you will get is not allowed under our review rules.Then of course there is no such thing as customer service good luck trying to contact .

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User's recommendation: Buy originals from original sites…beware of knock offs in Amazon

MaryAnn M Hwf

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Verified Reviewer

Amazon Prime Subscription

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I did not sign up, authorize, or sanction Amazon Mexico to withdraw money from my Capital One Account. Please advise how I can have this removed before I contact Capital One and put in a fraud claim against Amazon Mexico. The amount is undoubtedly a monthly amount.

Amazon Prime is useless to me and of no benefit.

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Preferred solution: A refund back to my Capital One account and no further transactions without my authorization,

User's recommendation: Check your credit cards often!! I check mine every day.

Anonymous
map-marker Cancun, Quintana Roo

No puedo entada en mi cuentan

Estoy intentando ingresar a mi cuenta pero Amazon me envía un código a mi celular y ya no tengo celular, es posible enviar el código por correo electrónico por favor. mariod.wn@***.com

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User's recommendation: muy bien

Anonymous
map-marker Cancun, Quintana Roo

No puedo iniciar sesión en mi cuenta

Tengo una cuenta de Amazon en México pero mi teléfono ya no funciona y me llega un código a mi teléfono que no puedo usar, es posible que me envíen el código por correo electrónico por favor. mariod.wn@***.com

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User's recommendation: Muy bien

Sherrie R Xre

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Verified Buyer
|

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Stanley Shop Vac

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Contains 6 confidential files for company representatives

I ordered a Stanley Shop Vac on 8/3/24. A few days later the status said it was handed to the resident however I did not receive it.

The next day I chatted with 3 different reps from Amazon. They finally agreed to refund the cost.

On Friday, Aug 16,2024 I received a large box from Costco & thought maybe the shop vac was found.

It was a box inside of a box with 2 King Size pillows I did not order. However, in the bottom of the large box was the packing slip for the Stanley Shop Vac.

I took photos of all the shipping labels & I still have both boxes & the pillows.

Please advise how to proceed & if you want the photos.

Thank you,

Sherrie Reed

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Preferred solution: My cost was refunded. I want to alert you that someone exchanged the ordered item.

Shirley J Ygj

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Verified Buyer
|

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Verified Reviewer

You sent an email saying one of my orders has been delivered to me yesterday when it was due and a resident had accepted it I live here alone I was here yesterday waiting for package it did not arrive

Contains 3 confidential files for company representatives

You have done this several times and sometimes I get my order sometimes you refund it but this item is very important to me and I am waiting anxiously it seems there are two Gaviotas 13 in this area I am on the one by the ocean and I am sick of this happening

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Loss:
$642

Preferred solution: Deliver product or service ordered

Solene G Fiy

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Verified Reviewer

My account is blocked

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I placed a product order for a wedding, and Amazon decided to block my account, asking for bank details to prove its legitimacy. I provided these details, but it's been three weeks without an update.

I don't even know if the order has been processed or not. Please, help me solve this ASAP!

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Preferred solution: I want the order to be validated and sent to the person.

Brian M Hiw

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Verified Reviewer

Blocked account

I sent an email and this is what I received back from Amazon MX:

¡Aviso Importante!

Estimado cliente, le recordamos que, a partir del 23 de septiembre de 2024, esta dirección de correo (primary@***.com.mx) sirve únicamente para documentación relacionada con su cuenta.

Si necesita ayuda con su cuenta o pedidos, por favor contáctenos en nuestros canales en vivo a través de la siguiente liga: ContactUs o seleccionando la opción Contáctanos desde tu aplicación móvil o página web.

Atentamente,

Departamento de Servicio al Cliente

Amazon

_____ English _____

Important Notice!

Dear customer, we would like to remind you that, as of September 23rd, 2024, this email address (primary@***.com.mx) is only for documentation related to your account.

If you need help with your account or orders, please contact us through our live channels using the following link: ContactUs or by selecting the Contact Us option from your mobile app or website.

Thank you!

Regards,

Customer Service Department

Amazon

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Preferred solution: my acocunt has been blocked and my order cancelled.

samar s Smk

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Verified Reviewer

Just a question, Please!

Amazon Mexico - Just a question, Please!

Dear,

I wanted to ask about your prices, is it in USD or Mexican Peso?

I am interested in buying Wireless headphones from your branch in Mexico, and its price = $159.00, is it in USD or Mexican Peso?

Awaiting your response.

Samar Samaan

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Preferred solution: a reply

MICHAEL M Bmc

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Verified Reviewer

$$$ PRIME MEMBERSHIP

Amazon Prime says I do not have a prime account, but yet Amazon withdrew $5.18 on October 7th from my account, Arrowhead C.U. ending in 5114, Michael Bruce Montero. Please enable my account or stop charging me monthly.

View full review
Loss:
$15
Pros:
  • I like it

Preferred solution: ACTIVATE MY PRIME VIDEO

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

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Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

ann a Gea

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Verified Reviewer

Account hold

Hi, I recently moved to Mexico and will be there for a year. I needed to order some items for a new apartment and tried to use Amazon Mexico to order those items.

After placing the order, I received an email saying my account was put on hold. It's been 3 days; I uploaded my passport, my Wise card statement, and card information. I just want to know how long this will take to get resolved.

It has affected my USA Amazon account as well, because I used the same email address. I would like this resolved as soon as possible.

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Preferred solution: Deliver product or service ordered

Anthony N Hdd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Merida, Yucatan

I ordered a product that was cancelled without explanation.

Contains 1 confidential file for company representatives

Amazon mx charged me for a product, then sent a email to say it was cancelled without explanation and saying I would not be charged for it, but they already changed me for it. And no way to contact them.

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Maria C Pfu

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Verified Reviewer

It Amazon stated it will take them a month to deliver a package to Chaplala Jalisco. They never delivered it and kept my money! The worse service ever that was n

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I ordered 3 carbon monoxide detectors from Amazon Mexico. First, they said it would take them a month to deliver.

Second, they never delivered my package. Third, they kept my money.

Fourth, they are the worst company to order anything from in Mexico. Thieves.

View full review
Loss:
$50
Pros:
  • Worse service

Preferred solution: Full refund

User's recommendation: Stay away from these thives

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